FAQs

How long should I use it for?

We recommend sessions of 15 minutes, up to three times a day. Let your muscles rest between sessions.

Is the heat safe?

The massager has two warmth settings, 40°C and 45°C. Start on the lower setting and always use it over a thin layer of clothing if you have sensitive skin.

Can I use it while working or driving?

It is perfect at your desk or on the sofa thanks to the hands-free strap. Please do not use it while driving or operating machinery.

Where can I use it?

It is designed for the neck and shoulders, and also works well on the upper back and legs. Do not use it on the front of the neck, the head or on broken or irritated skin.

How do I charge it?

Charge it with the included USB cable. It is cordless, so you can take it anywhere once charged.

Who should not use it?

If you are pregnant, have a pacemaker, a recent injury or any medical condition, please speak to your doctor before use. Not suitable for children.

How long does delivery take?

Orders are dispatched within 1–3 working days and usually arrive within 5–10 working days. See our Shipping page for details.

What if I don't love it?

You have 30 days to return it. See our Returns page.

How do I contact you?

Use our contact form and our team will reply within 24 hours on working days.